Q. |
When should I get an estimate? |
A. |
We suggest that you call 45 to 60 days prior to your anticipated
moving dates. This is especially important if you plan to move
during the busy months of June, July and August or during the
last week of any month. When you call, we will arrange for an
in-home inspection with our experienced Certified Moving Consultants
who represent our best-in-class moving companies, which will
help us estimate the cost of your move. |
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Q. |
How is the cost determined? |
A. |
The cost is determined by factoring the weight of your household
goods, the distance of the move and any additional services
needed or requested. |
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Q. |
Do I need to be home during the
move? |
A. |
We strongly suggest that you be available during all stages
of your move. It is important for you to be nearby for any questions
the driver and crew may have; but most importantly, you must
be present during the loading and unloading process to assist
with the inventory process. You will be asked to review and
sign the inventory agreeing with all conditions noted, and participate
in checking off the items listed on the inventory as they are
unloaded. |
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Q. |
Will I get a list of my household
items prior to moving? |
A. |
Yes. The inventory sheet is a very important document, so
take the time to read it over carefully. Make sure that everything
is listed and that you understand and agree with any notations
concerning pre-existing condition of your belongings. |
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Q. |
How should I move my valuables and
firearms? |
A. |
Valuables such as securities, furs, jewelry, currency, legal
papers and valuable collections should not go into the moving
van. Take them with you or make arrangements for them to be
moved via traceable, insurable carrier. Irreplaceable items
that have little insurable value, such as baby pictures or your
grandfather’s pocket watch, should travel with you. Items
of an extraordinary value and firearms must be packed by the
van line for control, receipt and liability. Firearms and items
of extraordinary value (items with a value of $100 per pound
or more or a single item or matching set of items with a value
of $2,000 or more) must be listed on a Declaration of Items
of Extraordinary Value & Firearms form. In accordance with
federal regulations, failure to disclose such articles will
result in limited carrier liability. All firearms must be listed
on the form, including all Make(s), Model(s) & Serial Number(s). |
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Q. |
Can Star Move AllianceSM
make arrangements to move my automobile too? |
A. |
Your vehicle can be moved either on the trailer with your
household goods or on a third party car carrier. If your household
goods and vehicle(s) are moved separately, we will schedule
deliveries so that both arrive during the same delivery spread. |
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Q. |
Will the van line move my plants?
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A. |
As a general rule, movers do not move plants. Most plants
are too delicate to survive in a moving van. Shifts in temperature
and lack of water often prove fatal. |
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Q. |
How can I move my pets? |
A. |
Star Move AllianceSM
can refer you to several professional pet carriers who will
be qualified to move your pets. Please let us know if you need
this information. |
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Q. |
Do I need to service my appliances? |
A. |
Appliances such as plumbing lines to refrigerators and washing
machines and gas lines to dryers must be serviced prior to your
load date. Your refrigerator must be emptied and cleaned with
the doors left open to air prior to loading. If you need assistance
acquiring these services, please let us know. We maintain relationships
with professional service providers throughout the country to
assist our customers. |
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Q. |
Are there any items that the van
line will not move? |
A. |
It is against the law to transport combustible or flammable
materials. Please safely dispose of all combustible materials
including but not limited to, cleaning solvents, corrosives,
fireworks or flares, gasoline, kerosene, motor fuel, lamp oil,
oil-based paints, thinners and varnishes, lighter fluid, fire
extinguishers, nail polish remover, bleach, sterno, aerosol
cans, matches and old batteries. |
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Q. |
If my new home isn’t ready,
can I store my household goods? |
A. |
Star Move AllianceSM
can arrange for storage services throughout the United States,
Canada and abroad. Inquire with your Personal Relocation Counselor
on where the closest storage facility is located. |
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Q. |
What will the van line unpack if
I choose to purchase unpacking services? |
A. |
The van line will remove your household goods from the cartons
and place them on a flat surface. For example, the mover will
unpack your china, place it on a flat surface, and take away
the packing paper and carton. It will be your responsibility
to place the china in its final storage space. |
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Q. |
Will the van line move my perishable
food items? |
A. |
As a general rule, the van line will be unable to move your
perishable food items. Please plan on using your food items
prior to loading. |
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Q. |
When should I have my utilities
turned off? |
A. |
Arrange to have your phone, heat, and electric turned off
at the end of your moving day. We suggest that you shut off
your cable service and return all equipment prior to loading
day. |
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Q. |
Are my belongings covered against
loss and damage? |
A. |
Your belongings will be covered against loss and damage in
accordance with your selection of transit protection prior to
loading. You will be asked to enter a released value on the
controlling document called the Bill of Lading. You will choose
the appropriate maximum valuation amount, along with any deductible
you may choose. To avoid additional charges, you must agree
that if articles are lost or damaged, the van line’s liability
will not exceed $0.60 per pound for the actual weight of any
lost or damaged articles. |
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Q. |
What is the van line’s maximum
liability? |
A. |
Depending on your coverage selection, the van line’s
maximum liability shall be one of the following:
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The lump sum value you declare, which may not be less
that $5,000 or $4.00 per pound multiplied by the actual
weight of your belongings, whichever is greater; |
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The actual loss or damage not exceeding $0.60 per pound
of the weight of any lost or damaged articles if you release
the shipment to us, in writing, with liability limited
to $0.60 per pound per article; or |
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The actual (depreciated) value of the lost or damaged
articles if the van line fails to obtain your valuation
declaration and signature on the Bill of Lading. |
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