A Star Move Service Provider, Paul Arpin Van Lines, Earns a Best-in-Class Carrier Designation from the U.S. General Services Administration

West Warwick , R.I.

Paul Arpin Van Lines is proud to announce that it has earned an above-average GSA Customer Service Index (CSI) rating of 106.97 applicable for the upcoming cycle November 1, 2004 through October 31, 2005. CSI is a performance metric used by the relocating federal employee and the GSA agency’s Transportation Officer to evaluate each transportation provider’s services. Out of the nation’s top ten van lines, Arpin received the second highest CSI ranking. Such high marks prompted the GSA to expand Arpin’s designated serviceable areas to include an additional 36 traffic lanes.

Customer feedback performs a key role in determining a carrier’s CSI rating. Following every move, the employee is required to complete a quality assurance survey (Form 3080). The survey evaluates carrier performance in areas that strongly impact customer satisfaction such as quality of packing, on-time pickup and delivery, personal courtesy, clarity of communications, responsive problem solving and claims experience.

A major factor which contributes to Arpin’s ability to obtain such exceptionally high scores year in and year out is the company’s commitment to continuous improvement. All Arpin team members understand that an ongoing dedication to providing high quality services is key to sustaining competitive success and are focused on finding and implementing ways to add value for customers. Performance excellence is stressed very highly across the board at Paul Arpin Van Lines. The company’s core values to provide its customers with world-class service, to foster and maintain a team oriented culture, and to promote business growth and profitability for the benefit of all team members guide all aspects of Arpin’s business culture.

“Our agents and team members have demonstrated a commitment to knowing our customers’ needs, to satisfying those needs, and to delivering on our commitment 100% of the time,” states Paul Arpin Van Lines’ President David Arpin. “Their achievements set them apart from the average transportation services provider.”

Headquartered in West Warwick, Rhode Island, Paul Arpin Van Lines is a quality-driven, privately owned and operated company, having as its core philosophy the importance of Creating Customers for Life.” The official mover for the LPGA, Arpin has over 330 agencies located nationwide. To learn more about this world-class company, log on to www.arpin.com.

To view the current GSA Customer Satisfaction Index rankings in its entirety, log on to
http://www.gsa.gov/gsa/cm_attachme nts/GSA_BASIC/csidomestic11.1.04_R2-eB2-h_0Z5RDZ-i34K-pR.pdf

Launched in the Spring of 2003, Star offers both co-branded and private label move management programs within the real estate brokerage community. Star is supported by a national call center offering personalized move counseling and customized relocation services. The company has partnered with global asset-based suppliers who have the resources and commitment to provide your customers with best-in-class services. To learn more about Star Move Alliance SM , please visit our web site at www.starmove.com or contact Thomas J. Magee, Senior Vice President, at 877.560.5094, Ext. 476.